Accessibility at Westminster Council
Public services accessible to all
Our Commitment to Accessible Services
We are committed to making our services accessible to everyone. Our buildings, online services, and staff are designed to accommodate diverse needs.
We offer documents in alternative formats, BSL interpreters for appointments, and can arrange home visits where attending our offices isn't possible.
Please get in touch if you have any questions about accessibility or need to discuss your requirements.
Our Accessible Locations
- Academy Sport — Torquay Street, W2 5EW
- Archives Centre - Westminster City Council — 10, Saint Ann's Street, SW1P 2DE
- Charing Cross Library - Westminster City Council — Charing Cross Library, 4 -6 Charing Cross Road, WC2H 0HF
- Charing Cross Library Mini Hub — 4-6, Charing Cross Road, WC2H 0HF
- Church Street Community Leisure Centre — 1, Fisherton Street, NW8 8BF
- Church Street Library - Westminster City Council — Church Street Library, 67 Church Street, NW8 8EU
- City Hall, Victoria - Westminster City Council — Westminster City Hall, 64 Victoria Street, SW1E 6QP
- Jubilee Community Leisure Centre — Lancefield Street, W10 4NW
- Lilestone Street — 4, Lilestone Street, NW8 8SU
- Lisson Grove Centre - Westminster City Council - — 215 Lisson Grove, NW8 8LW
- Little Venice Sports Centre — 10, Crompton Street, W2 1ND
- Maida Vale Library - Westminster City Council — Maida Vale Library, Sutherland Avenue, W9 2QT
- Marshall Street Leisure Centre — 15, Marshall Street, W1F 7EL
- Marylebone Library - Westminster City Council — 9-11, New Cavendish Street, W1G 9UQ
- Mayfair Library — 25 South Audley Street, W1K 2PB
- Moberly Sports Centre — 25, Chamberlayne Road, NW10 3NB
- North Area Service Office — Lanark Road, 1, W9 1QY
- Old Marylebone Town Hall — Old Marylebone Town Hall, Marylebone Road
- Old Town Hall Ceremonies — 97-113, Marylebone Road, NW1 5PT
- Paddington Library - Westminster City Council — Paddington Library, 45 Porchester Road, W2 5DU
- Paddington Recreation Ground — Randolph Avenue, W9 1PF
- Pimlico Library - Westminster City Council — Pimlico Library, Lupus Street, SW1V 3AT
- Porchester Centre — Queensway Road, W2 5HS
- Queen Mother Sports Centre — 223, Vauxhall Bridge Road, SW1V 1EL
- Queen's Park Library - Westminster City Council — 666, Harrow Road, W10 4NE
- Queens Park Family Hub — 88, Bravington Road, W9 3AS
- Queens Park Housing Service Centre — 82 Bruckner Street, W10 4EY
- South Area Service Office — 137 Lupus Street, SW1V 3HE
- St Augustines Sports Centre — Oxford Road, NW6 5AW
- St John's Wood Library - Westminster City Council — St John's Wood Library, 20 Circus Road, NW8 6PD
- The Exchange at Ernest Harriss House — 61, Elgin Avenue, W9 2DB
- The Portman Centre: (Church Street Family Hub) — 12, Salisbury Street, NW8 8DE
- Victoria Library - Westminster City Council — 160, Buckingham Palace Road, SW1W 9UD
- Victoria Library Mini Hub — 160, Buckingham Palace Road, SW1W 9TR
- WAES - Amberley Centre — Amberley Road, W9 2JJ
- WAES - Lisson Grove Centre — 219, Lisson Grove, NW8 8LW
- WAES - Pimlico — Lupus Street, SW1V 3EY
- West Area Service Office — 155 Westbourne Terrace, W2 6AB
- West End Arts Library — West Ends Arts Library, 35 Saint Martin's Street, WC2H 7HP
- Westminster Register Office - 317 Harrow Road, W9 3RJ — 317, Harrow Road, W9 3RJ
Questions
Which council buildings are accessible?
[List or link to accessibility information for key buildings]. Each building's accessibility features are listed at [link] or contact [number] for specific information.
Are your online services accessible?
Our website meets [accessibility standard]. If you have difficulty using our online services, contact [number] and we'll help you complete your business by phone or post.
Can I get documents in alternative formats?
Yes. We can provide documents in large print, audio, Braille, or Easy Read on request. Allow [timeframe] for Braille production.
Do you have BSL interpreters available?
BSL interpreters can be arranged for appointments. Book [notice period] in advance via [method]. Video relay services are also available at [locations/via contact].
Is there a hearing loop at reception?
Hearing loops are fitted at [locations]. Switch your hearing aid to T-position.
Do you have accessible consultation rooms?
Accessible consultation rooms are available at [buildings/locations]. Let us know when booking your appointment.
How do I register my access requirements so I don't have to repeat them?
[Information about any registration system, accessibility register, or WelcoMe integration that allows customers to share requirements once]