A comfortable stay for every guest
We want every guest to feel at home. Our accessible rooms are designed for comfort and independence, and our team is trained to provide practical support throughout your stay. We offer accessible rooms with roll-in showers, grab rails, visual fire alarms, and more. Our facilities—restaurant, bar, spa, and fitness centre—are accessible, and we can arrange additional equipment on request. Please contact us before your stay to discuss your requirements—we want to make sure everything is perfect when you arrive.
We have [X] accessible rooms. These feature: [list features—e.g., roll-in shower, grab rails, lowered bed, visual fire alarm, vibrating pillow alarm]. Photos and detailed specifications are available at [link] or by calling [number].
Yes. We can provide: [list—e.g., shower chairs, bed rails, hoists, refrigerator for medication]. Let us know when booking so we can have everything ready.
[Description of access throughout the hotel—entrance, reception, restaurant, bar, gym, pool, conference facilities, etc. Be specific about any areas with steps and alternatives]
Yes. Contact us on [number/email] to arrange a visit. We'll show you the room and facilities so you can check everything works for you.
The step-free entrance is [location]. This is the main entrance / This is located [directions].
We have [X] Blue Badge spaces located [where], [distance] from the entrance. These are available on a first-come basis / can be reserved by contacting [number].
Accessible toilets are located [list all locations in public areas].
[Description of access to each facility]. Accessible seating is available [where].
[Pool: hoist available Yes/No, step-free access to poolside, changing facilities] [Gym: step-free access, accessible equipment available] [Spa: specific access details]
Hearing loops are fitted at [locations—e.g., reception, conference rooms, restaurant].
When you check in, we'll discuss your personal emergency evacuation plan (PEEP). If you need assistance evacuating, we'll ensure this is noted and staff are briefed. Visual/vibrating alarms are fitted in accessible rooms.
Yes. If you'd prefer to dine in your room, we can arrange this. Let us know any dietary requirements or serving preferences (e.g., items pre-cut).
[Yes—location and how to access / No—nearest Changing Places is at X]
There's a drop-off point at [location]. Reception can arrange assistance with luggage.